This Privacy Policy explains how Builder Cog (“we”, “us”) collects, uses, and protects information when you visit our website at www.buildercog.com or contact us about our services.
We're a Denver, Colorado-based AI automation agency. We try to keep this policy plain-language because we'd rather you actually read it.
Information We Collect
We collect only the information needed to respond to you and operate the website:
- ·Contact form data — when you submit our contact form, we receive your name, email address, and the message you send. This is processed through our email provider so we can read and reply to it.
- ·Email correspondence — if you email us directly, we keep the email thread for as long as we need it to support you, then archive or delete it per our retention practices.
- ·Server logs — like nearly all websites, our hosting provider records basic technical information (IP address, browser, page requested, timestamp) for security and operations purposes.
- ·Cookies — we use only essential cookies required for the site to function. We don't set advertising or cross-site tracking cookies on our site.
How We Use Information
We use the information we collect to:
- ·Respond to your messages and inquiries
- ·Schedule and conduct strategy calls or project work
- ·Provide the services you've engaged us for
- ·Operate and secure the website
- ·Comply with our legal obligations
We do not sell your personal information. We do not share it with third parties for advertising purposes.
Third-Party Services
To operate the website and communicate with you, we use a small number of third-party services. Each of these has its own privacy policy:
- ·Email delivery — we use a transactional email service to deliver contact form submissions to our inbox.
- ·Hosting — the website is hosted on a commercial hosting platform that handles infrastructure-level security and basic server logs.
Your Privacy Rights
Depending on where you live, you may have specific rights regarding your personal information. We honor the rights of residents of Colorado (under the Colorado Privacy Act) and California (under the CCPA/CPRA), and we try to extend these rights broadly even when not strictly required:
- ·Access — request a copy of what we hold about you.
- ·Correction — ask us to correct inaccurate information.
- ·Deletion — ask us to delete what we hold, subject to legal obligations we may have to retain certain records.
- ·Opt-out of sale or profiling — we don't sell personal information or use automated profiling for targeted advertising.
To exercise any of these rights, email us at contact@buildercog.com with the subject line “Privacy Request”.
Data Retention
We keep contact information and correspondence for as long as we have an active business relationship or a reasonable expectation of one, plus a period afterward to comply with our legal and accounting obligations. Server logs are retained on short rolling windows per our hosting provider's standard practice.
Children's Privacy
Our services are intended for businesses. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the “Last updated” date at the top. Material changes will be communicated more prominently.
Contact
Questions about this Privacy Policy, or want to exercise a privacy right? Email us.
Builder Cog
Denver, Colorado, United States